Terms of Service for Let's Glow

Version 2.6 – Effective: March 19, 2026

Welcome to Let's Glow! These Terms of Service govern the use of our app and establish a fair framework for our community. Please read them carefully – we've made them as clear and accessible as possible. If you have any questions, you can reach us at any time.

At a Glance – What You Should Know

Let's Glow is a community app for creative challenges and personal growth.
You must be at least 18 years old to use the app.
Your content belongs to you – you only grant us the rights we need to operate the app.
We take moderation seriously: hate speech, violence, and illegal content are not tolerated. You have the right to appeal every decision.
Paid features are optional – core functionality is free.
You can delete your account at any time – even without the app, via our website.
We'll notify you at least 30 days before any changes to these terms.
Questions? support@lets-glow.de – we're here for you.

Our Mission

Small actions. Big impact.

Let's Glow is a space for small steps with big impact — a place where people meet each other first as humans and the good we can do for one another becomes visible. Challenges from the community and from friends motivate you to step outside your comfort zone — or to strengthen it. With small tasks for growth, togetherness, and sustainability, your everyday life becomes a game: playful, motivating, and without comparison.

Sustainability should feel good — without sacrifice, without perfection. Every step counts.

No pressure, no obligations. You always decide for yourself whether and how you participate.

Let's Glow together. Fini & Jo

1. Scope and Contract Formation

1.1 What Is Let's Glow?

Let's Glow is a mobile app that inspires you to improve your well-being, try new things, and connect with like-minded people – through creative challenges, shared experiences, and a supportive community.

1.2 Provider

The provider responsible under § 5 DDG (German Digital Services Act) is:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany

Phone: +49 30 54858929 Email: support@lets-glow.de

Josefine Patzelt is an equal co-founder of Let's Glow but bears no independent legal responsibility or liability.

1.3 Contract Formation

By registering for or using the app, you agree to these Terms of Service. The contract comes into effect when you create your account. If you do not agree to these terms, please do not use the app.

1.4 Territory

The app is initially distributed in the Federal Republic of Germany (and, where applicable, other European Union member states). We do not apply unjustified geoblocking (Regulation (EU) 2018/302); users in the EU are not discriminated against on the basis of nationality, place of residence, or place of establishment.

1.5 Supplementary Documents

In addition to these Terms of Service, the following documents apply:

Privacy Policy – How we handle your data
Community Guidelines – Rules for respectful interaction
Legal Notice (Impressum) – Mandatory information under § 5 DDG

These documents are accessible at all times within the app and on our website.

2. Minimum Age

You must be at least 18 years old to use Let's Glow. There are no exceptions – not even with parental or guardian consent.

By registering, you confirm that you are at least 18 years old. If we discover that a minor has created an account, we will immediately suspend it and delete all associated data.

3. Registration and Account

3.1 Sign-Up

To use Let's Glow, you need to create an account. Registration is available through:

Apple Sign-In or
Google Sign-In

We exclusively use OAuth-based authentication – you do not create a separate password with us.

3.2 Your Responsibilities

Keep your account information current and truthful.
Do not share your account with others.
Report any suspicious activity on your account immediately to support@lets-glow.de.

3.3 One Account per Person

Each person may only have one account. Creating multiple accounts may result in the suspension of all affected accounts.

4. Service Description

4.1 Free Features

Let's Glow offers free core features, including:

Creating and completing challenges
Participating in the community (posts, comments)
Personal progress tracking (level, XP, karma, streak)
Team features

4.2 Paid Features (Optional)

Let's Glow optionally offers paid enhancements. These may include:

Subscriptions (weekly or monthly)
In-app currency ("Stars") for additional features
Ad-free usage as an alternative to the free model with advertising

The exact features, prices, and terms will be clearly displayed before each purchase. Details on subscriptions and in-app purchases can be found in Section 9.

4.3 Availability

We do our best to keep the app available around the clock but cannot guarantee uninterrupted availability. In particular, temporary limitations may occur due to:

Scheduled maintenance (we will inform you in advance where possible)
Technical disruptions or force majeure
Updates and further development of the app

There is no right to continuous availability. We reserve the right to modify, add, or discontinue individual features, provided the core functionality of the app is maintained.

5. Usage Rights and Obligations

5.1 Your Right to Use

Upon registration, you receive a personal, non-exclusive, worldwide, non-transferable, and revocable right to use the app in accordance with these Terms of Service.

5.2 Prohibited Activities

The following activities are prohibited:

Copying, modifying, decompiling, or reverse engineering the app or parts thereof
Using the app for illegal purposes or to harm others
Executing automated access (bots, scrapers, crawlers) on the app
Circumventing or manipulating the app's security mechanisms
Spreading false or misleading information
Harassing, threatening, discriminating against, or intimidating other users
Distributing content that violates applicable law or our Community Guidelines

Violations may result in temporary or permanent restriction of your account (see Section 7).

6. User-Generated Content

6.1 Your Content Belongs to You

You retain copyright and all rights to the content you create within the app (posts, challenges, images, texts). Your creative contributions remain your intellectual property.

6.2 License to Let's Glow

By publishing content in the app, you grant us a simple, worldwide, royalty-free license to use this content for app operations. Specifically, this means:

Display: Your content is shown to other users within the app.
Technical Processing: We store, format, and optimize your content for various devices.
Communication: We may use your content in aggregated or anonymized form for the further development of the app.

This license ends when you delete your content or close your account – unless the content has already been shared or quoted by other users.

6.3 Your Responsibility

You are solely responsible for your content. Please ensure that:

Your content does not infringe third-party rights (copyright, personal rights, trademark rights)
Your content does not contain illegal, violence-glorifying, pornographic, or discriminatory elements
You only share content that you are authorized to publish

We reserve the right to remove content that violates these conditions or our Community Guidelines.

7. Content Moderation, Blocking, and Banning

7.1 Our Responsibility as a Platform

Under the Digital Services Act (DSA) and German law, we are required to remove illegal content and provide a safe platform. We take this responsibility seriously – for you and our entire community.

7.2 Reporting Content and Users

You can report content or users that violate our rules directly within the app. Every report is reviewed. Details on the reporting process can be found in our Community Guidelines.

7.3 Blocking

You can block other users. Blocked users can no longer see your profile or content and cannot contact you. Blocking can be reversed at any time.

7.4 Banning (Account Suspension)

In case of violations of these Terms of Service or the Community Guidelines, we may restrict your account:

Warning: For minor or first-time violations
Temporary suspension (7, 30, or 90 days): For repeated or serious violations
Permanent suspension: For particularly severe violations (e.g., hate speech, abuse imagery, threats of violence)

Before any suspension, we will inform you of the reason and duration.

7.5 Automated Content Review

We employ technical measures (content filtering) to identify potentially rule-violating content early. Flagged content is reviewed by our team before any action is taken.

7.6 Right of Appeal (DSA Art. 20)

You have the right to appeal any moderation decision:

Deadline: Within 6 months of the decision
Contact: Send your appeal to support@lets-glow.de, including your username and a statement of reasons
Processing: We will review your appeal within 14 business days and inform you of the outcome

In case of disagreement, you may refer the matter to a DSA-certified out-of-court dispute resolution body.

7.7 Appeal Regarding Community Decisions (Stars, Rule Violations)

If Stars or other benefits are reduced or forfeited as a result of a community decision (e.g. reports of rule violations in challenges), you have the right to appeal. Details of the process (deadline, contact, procedure) are set out in the app and in the Community Guidelines. We will review your appeal and inform you of the outcome.

8. AI Features (Artificial Intelligence)

8.1 Use of AI

Challenges on Let's Glow are created by the community and completed by other users – you can also create personal challenges for yourself or your team. We use artificial intelligence in a supporting role in the following areas:

Content Review: All challenges – whether community, personal, or team challenges – are automatically reviewed by AI for compliance with our rules. For potentially problematic content, an additional human review follows.
Categorization: Automatic classification and tagging of challenges and content
Text Generation: AI-assisted creation of descriptive texts and summaries

8.2 Third-Party Provider

For AI features, we use OpenAI as a data processor. Details on what data is processed and what safeguards apply can be found in our Privacy Policy (Sections 6.3 and 11).

8.3 Ongoing Development

We are continuously working on additional AI features to provide you with a better experience. New AI features will be transparently explained to you before use.

9. Paid Services and Subscriptions

9.1 Payment Processing (IAP and Stripe)

Purchases of digital content within the app (subscriptions, Stars, premium features) may – depending on product and platform – be processed through the Apple App Store or Google Play Store (in-app purchase, IAP) or through our payment provider Stripe. For purchases on our website (outside the app), we use Stripe. The terms and conditions of the respective payment channel (store or Stripe) apply.

You can restore previous purchases at any time on another device (Restore Purchase), as long as you are signed in with the same store account (for IAP purchases).

9.2 Prices and Transparency

All prices are displayed as total prices before purchase. Pursuant to § 19 UStG (German Small Business Regulation), no VAT is charged. There are no hidden costs.

9.3 Subscriptions

Subscriptions automatically renew for the selected period unless you cancel before the end of the current term.
Cancellation is done through your app store settings:
- Apple: Settings → [Your Name] → Subscriptions → Let's Glow → Cancel Subscription
- Google Play: Manage Subscriptions → Let's Glow → Cancel
- Stripe (Website): Via your account on lets-glow.de or by email to support@lets-glow.de
Pursuant to § 312k BGB (German Civil Code), you can easily cancel your subscription via the app or our website (lets-glow.de).
Already paid periods will not be refunded on a pro-rata basis.

9.4 In-App Currency ("Stars")

Stars can be purchased within the app and used for certain features (e.g. as virtual pledge or commitment for challenges). They are usage rights within the app only.
Stars have no monetary equivalent and cannot be cashed out, transferred to third parties, or refunded, unless required by applicable law.
Unused Stars expire upon account deletion.

9.5 Provider Offers and Our Role as Intermediary

Offers from partners (e.g. local businesses, restaurants) in the app ("provider goodies", invitations, match codes) are not provided by us as voucher sales. You can use Stars earned in the app to reveal a promo or match code and present it to the partner on site. Payment for the actual service (e.g. meal, admission) is made directly between you and the provider on site. Let's Glow acts only as an intermediary or advertising platform and is not a party to that contract. The respective provider is solely responsible for code redemption, quality of the service, and availability.

9.6 Spark – Voluntary Monthly Support

Let's Glow is a passion project. With "Spark", you can voluntarily support us on a monthly basis – not a mandatory subscription, but a contribution to the ongoing development of the app.

Equal treatment: All Sparks receive the same benefits, regardless of the chosen contribution amount. There are no tiered VIP levels or premium hierarchies.
Contributions: You choose a fixed monthly amount from the available tiers (e.g. EUR 4.99 to EUR 19.99). The chosen amount can be changed at any time; changes take effect from the next billing period.
Benefits: Sparks receive cosmetic community features (e.g. a Spark badge on the avatar, access to the Spark forum, participation in polls). Spark provides no gameplay advantages – no extra XP, Stars, premium challenges, or priority support.
Spark Streak and Milestones: Consecutive months as a Spark are counted. At certain milestones (e.g. 3, 6, 12 months) you receive purely cosmetic rewards (e.g. exclusive avatar frames, backgrounds). These rewards have no monetary value.
Payment processing: Spark is processed via Stripe (see Section 9.1). Stripe's terms of service apply. Pursuant to § 19 UStG (German Small Business Regulation), no VAT is charged.
Cancellation: Possible at any time at the end of the current billing period – directly in the app (§ 312k BGB: two-click cancellation) or by email to support@lets-glow.de. After cancellation, your Spark benefits remain active until the end of the paid period.
Right of withdrawal: The statutory 14-day right of withdrawal applies (§ 312 BGB, see Section 10).
Not electronic money: Spark is a service subscription; no credit balance is created and there is no entitlement to a payout.
Right to modify: We reserve the right to adjust the available contribution tiers, benefits, and milestones. Material changes will be communicated in accordance with Section 15 of these Terms of Service.

9.7 Free Usage with Advertising

As an alternative to paid usage, you can use Let's Glow for free with advertising. Further information on data processing in connection with advertising can be found in our Privacy Policy.

10. Right of Withdrawal

10.1 Statutory Right of Withdrawal

As a consumer, you have the right to withdraw from any contract for paid services within 14 days without giving any reason. The withdrawal period begins on the day the contract is concluded.

10.2 Exercising Withdrawal

Send a clear declaration to:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany Email: support@lets-glow.de

10.3 Early Expiration

The right of withdrawal expires prematurely if we have begun performance of the contract after you:

Expressly agreed that we may begin performance before the expiration of the withdrawal period, and
Confirmed that you thereby lose your right of withdrawal.

When purchasing through an app store, the withdrawal rules of the respective store additionally apply.

10.4 Detailed Withdrawal Instructions

The complete withdrawal instructions, including a model withdrawal form, can be found in our separate "Withdrawal Policy" document.

11. Account Deletion

11.1 Your Right to Deletion

You can delete your account at any time and without giving any reason – directly in the app under Settings or via our website at https://lets-glow.de/account-loeschen. This way, you always have the option to fully delete your account, even without the app. Your right to deletion under GDPR Art. 17 remains unaffected.

11.2 What Happens Upon Deletion?

30-Day Grace Period: After your deletion request, you have 30 days to reverse the deletion. During this time, your account is deactivated but not deleted.
After 30 Days: All your personal data is irreversibly deleted, including profile data, posts, challenges, and team memberships.
Exceptions: Statutory retention obligations (e.g., audit logs for 10 years) remain unaffected.

11.3 Data Export

Before deletion, you have the option to export your data via the app (GDPR Art. 15 and Art. 20). The export includes all personal data we have stored about you.

12. Intellectual Property

12.1 Rights of Let's Glow

The app, including its design, code, the "Let's Glow" brand, graphics, texts, and all other content (insofar as not user-generated), is protected by copyright and owned by us. Any unauthorized use is prohibited.

12.2 Your Rights

Your user-generated content belongs to you (see Section 6). Use of the app does not grant you ownership of any part of the app software or the Let's Glow brand.

13. Liability

13.1 Liability of Let's Glow

We are liable without limitation for damages we have caused intentionally or through gross negligence. For injury to life, body, or health, we are also liable in cases of ordinary negligence — provided the breach of duty is attributable to us. In cases of slightly negligent breach of material contractual obligations (cardinal obligations), our liability is limited to foreseeable, contract-typical damages. Otherwise, liability is excluded to the extent permitted by law. Liability under product liability law and for fraudulently concealed defects remains unaffected. Any contributory negligence on the part of the user (§ 254 BGB) shall be taken into account — in particular if the user disregards safety guidelines or undertakes obviously unsuitable actions.

13.2 User-Generated Content

We assume no liability for content created or shared by users. Responsibility lies with the respective creators.

13.3 Third-Party Services

Let's Glow uses third-party services (e.g., Firebase, OpenAI, Stripe, Apple, Google). For disruptions, outages, or data loss caused exclusively by these third parties, we are only liable within the limits set out in § 13.1.

13.4 Nature of the Service

Let's Glow is a platform for short, everyday impulses and suggestions — such as "Buy someone flowers", "Write a letter to an old friend", or "Try a new recipe." Let's Glow does not provide personal advice, coaching, therapy, medical recommendations, or AI-driven life counseling. There is no ongoing advisory or supervisory relationship between Let's Glow and its users.

13.5 Challenges, Impulses and Personal Responsibility

Challenges are predominantly created by users and the community. We review content through automated and manual moderation for obvious violations, but cannot guarantee that every piece of content is safe in every individual context.

Your own judgment is the decisive safety mechanism. You alone decide whether and how you take on a challenge. This decision lies exclusively with you. In particular:

Challenges are suggestions — not instructions, not directives, not orders. There is no obligation whatsoever to carry out a challenge.
If you consider a challenge to be dangerous, a health concern, illegal, or unsuitable for you, do not carry it out.
You bear full responsibility for whether you follow a suggestion and how you carry it out — regardless of whether the content was created by Let's Glow, the community, or an AI.
Please review the Safety Checklist and the Personal Responsibility Notice.

There is no advisory or supervisory relationship between a short everyday impulse and the manner in which a user carries it out. Liability of Let's Glow is excluded for damages arising from a user following content that they should have recognized as obviously dangerous, illegal, or harmful to health by exercising ordinary care, to the extent that no fault on our part is involved. Our statutory liability under § 13.1 remains unaffected.

14. Termination

14.1 Termination by You

You may terminate the usage contract at any time and without giving any reason by deleting your account (see Section 11).

14.2 Termination by Us

We may terminate the usage contract for good cause, particularly if:

You repeatedly violate these Terms of Service or the Community Guidelines
You provided false information during registration
You misuse the app for illegal purposes

Before termination, we will inform you of the reason. You have the right to appeal (see Section 7.6).

15. Changes to the Terms of Service

15.1 Right to Amend

We reserve the right to amend, supplement, or modify these Terms of Service at any time – in particular where required or appropriate due to changes in law, new or modified features (e.g. introduction or modification of subscription models such as Spark, payment methods, benefits, or pricing tiers), technical developments, changed business processes, or to improve the user experience.

15.2 Notification

We will inform you of material changes at least 30 days before they take effect – via in-app notification or through our consent system, which requests your explicit agreement. This gives you plenty of time to review the changes. Minor editorial corrections or clarifications that do not materially affect your rights and obligations may be made without separate notification.

15.3 Objection

If you do not agree to the changes, you may delete your account at any time. Continued use of the app after the changes take effect constitutes acceptance of the amended terms.

16. Governing Law and Jurisdiction

16.1 Governing Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

16.2 Jurisdiction

The place of jurisdiction is Berlin, to the extent permitted by law.

16.3 Online Dispute Resolution

The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr. Our email address: support@lets-glow.de. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17. Severability Clause

Should any provision of these Terms of Service be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the invalid provision.

18. Special Provisions for App Store Distribution

If you downloaded Let's Glow from the Apple App Store or Google Play Store, the following additional provisions apply. In case of conflict with other sections, these provisions shall prevail.

18.1 Contractual Partner and Responsibility

Your agreement regarding the use of Let's Glow is exclusively with Johannes Reusch (Provider, see Section 1.2), not with Apple Inc. or Google LLC. We are solely responsible for the app, its content, maintenance, support, and all claims arising from its use.

18.2 Apple as Third-Party Beneficiary

Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms of Service. By agreeing to these terms, Apple obtains the right to enforce them as a third-party beneficiary. This right of Apple exists regardless of any other agreements between Apple and us.

18.3 Store Operator Liability

Neither Apple Inc. nor Google LLC are obligated to provide any maintenance or support services for Let's Glow. To the maximum extent permitted by applicable law, Apple and Google disclaim any warranty obligations for the app – except where the applicable warranty obligation lies with us.

18.4 Product Claims and Warranty

In the event that the app does not conform to any applicable warranty, you may – if you obtained the app through the Apple App Store – notify Apple through the purchase price refund process. Apple has no further warranty obligations beyond this. All other claims, losses, liabilities, damages, costs, or expenses arising from any failure to meet warranties are our sole responsibility.

18.5 Intellectual Property Claims

Should any third party claim that the app or your use of the app infringes third-party intellectual property rights, we – not Apple or Google – are solely responsible for the investigation, defense, settlement, and discharge of any such claims.

18.6 Export Compliance and Sanctions

You represent that you are not located in a country subject to a U.S., EU, or German government embargo, and that you are not listed on any sanctioned persons list. You agree to comply with all applicable export control laws and sanctions regulations when using the app.

19. Contact

Have questions about these Terms of Service? We're here for you:

Johannes Reusch Heinrich-Heine-Platz 9A 10179 Berlin, Germany

Phone: +49 30 54858929 Email: support@lets-glow.de Website: www.lets-glow.de

For safety concerns or urgent reports: safety@lets-glow.de

Last updated: March 19, 2026 (Version 2.6)